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About us

我们相信，好的客户互动不该是奢侈品。

Connect customer Q&A to your own website

NexoFlow is an AI customer engagement platform: chat, KB, booking (sales/closing/after-sales), forms and tickets configured in one place, languages and quotas enabled by plan.

Our beliefs

We believe good customer engagement shouldn't be a luxury

Many teams are held back by repeated inquiries, manual scheduling, and dropped leads.

We turn enterprise-grade auto-response and customer collaboration into modular tools small teams can actually afford and use: chat, knowledge base, booking (sales/closing/after-sales), forms, and tickets that combine at your own pace — no need to buy everything at once.

Multi-module combo 5 industry packs 10 languages AI auto-reply

Module relationship diagram: chat and knowledge base at the core, other modules plug in as needed

Product · Service · Guarantee

One platform, self-service first, your data

Product scope

AI chat, KB, booking (sales/closing/after-sales), forms, tickets and multilingual, configured in one platform, no need to stitch third-party tools.

Service mode

Self-service via docs and AI assistant first; submit form when human needed, we'll reply ASAP.

Data & compliance

Data tenant-isolated, export and deletion on request; policy documents published on security & compliance page after finalization.

Mission, vision, values

Mission

Give enterprise-grade customer engagement to every team

In the past, auto-response and customer collaboration were things only well-budgeted large teams could afford. We split chat, KB, booking (sales/closing/after-sales), forms and tickets into freely combinable modules, so small teams can also automate repetitive inquiries step by step at their own pace.

Vision

Let customers not wait, let knowledge not sleep

We hope every visitor with a question can get an accurate answer immediately, and that enterprise accumulated professional experience can be truly called, not lying in docs. When FAQ, KB and AI responses share the same knowledge, one maintenance serves all entries.

Values

Four principles we won't compromise

On-demand assembly, don't pay for unused features: modules independently enabled, scale with business.
Knowledge unified: KB updated in one place, Web / SDK / App consistent.
Your data: tenant-isolated, supports on-request export and deletion of personal data.
Self-service first: what docs and AI assistant can solve, no need to wait for our reply.

View security & compliance

Submit inquiry, we'll reply ASAP

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FAQ about plans, integration and pricing, AI assistant can answer immediately.

Chat with AI assistant first support@nexoflow.cc